At Acornalia, we want you to love your purchase. If you are not completely satisfied, we’re here to help.

Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

• Your item must be unused, in the same condition that you received it, and in its original packaging.
• You’ll also need the receipt or proof of purchase.

To start a return, please contact us at sales@acornalia.com.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damage : Once damage order is return and approved then the order will be delivered in 7 days .

Return & Exchange : If return is approved then exchange or replaced product will be delivered in 7 days.

Return should be made within 7 days after receiving the product

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Once we receive and inspect your return, we’ll notify you. If approved, you’ll be automatically refunded on your original payment method within 7–10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund.